Truth In Advertising?

I sent off a letter to FedEx regarding a confusing experience I had at one of their local outlets trying to ship a birthday present to my sister.

Yesterday I got their reply, a profusely apologetic letter stating how concerned they were that their employees were ill-informed, etc. But the kicker was the closing sentence:

We look forward to our continued business association, confident your next experience will be less than satisfactory.

Oops. ;-)